5/19/2023 0 Comments Keep it simple stupid the office![]() Today, most, if not all of the automation technology we see in customer service is meant to simplify the customer’s life by allowing them to take care of tasks on their own and saving them time by not having to wait in a long queue and speak with an agent. Technology is supposed to simplify things, not complicate it Providing them with the easiest way to get things done can not only keep your customer happy, but can also keep business processes streamlined. Customers already have a problem when they are contacting brands, and overcomplicating the process isn’t going to help. When it comes to customer service, this idea makes a lot of sense. Why would you want to complicate things when they can best be accomplished by keeping things simple and straightforward. But when you think about it, it can really be applied to just about anything. Throughout the years, this principle has continued to be applied to design, coding, and more. “The KISS principle states that most systems work best if they are kept simple rather than made complicated therefore, simplicity should be a key goal in design, and unnecessary complexity should be avoided.” I always thought he had coined it, but after doing a quick google search I learned that this phrase was actually a design principle that originated from the U.S. The use of the phrase by my teacher was really the only reference I had for the acronym, but it always stuck in my head. Many years ago, I had a math teacher who always used the acronym KISS or “Keep it simple stupid.” It was written on the board in big letters and he used it to encourage us to solve complicated equations by focusing on the simple steps that we needed to get it done (instead of being overwhelmed by the complexity of the problem). ![]()
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